Zen Help Desk Software  

Features: Multiple Levels of Help Desk Ticket Priority - Integrated Help Desk E-Mail Support - Web-Based Install Wizard - Freeware License - Knowledge Base Search.

Hosting Requirements: Win NT, ASP
Database: MS Access, MS SQL Server
Price: Free

   Help Centric  

cCmprehensive and portable, web based Help Desk System. Features: Automatic responses, notifications, and customer profile matching put Help Centric in a league of its own. Includes a knowledge base for solution retrieval, as well as separate applications for administrators and technical support staff.

Hosting Requirements: Win NT; ASP 3.0
Database: MS SQL Server
Price: $65

   Help Desk  

Online customer support for business professionals. Mobilize and empower your customer service representatives, and give your customers first-rate answers. If they don't find their answer in the previous issues you've activated, customers can quickly submit a new question from any online browser. Customer service reps receive email notification (on their PDA if desired) or they can simply login from any online browser to work on issues in their category of expertise.

Hosting Requirements: Windows NT/2000/XP/2003 Server; IIS; ASP 3.0
Database: MS Access, MS SQL Server
Price: $125

   ReadyDesk  

With ReadyDesk you can open, view, edit and resolve support tickets all on the same screen, dramitically increasing productivity and response time! You can even view a ticket's complete history without leaving the main interface. Even the pop-up search system will return the seleted ticket details back to the main screen for easy viewing and modification.

Hosting Requirements: Windows; IIS 4+
Database: MS Access 2000, MS SQL Server, MSDE
Price: $49.95

   SupportVision  

SupportVision online customer service/support system is designed to make detailed, informative problem reporting easier for your customers, which leads to faster, more efficient problem resolutions, and will help you streamline your support procedures. SupportVision combines state-of-the-art programming with versatility giving you more CONTROL over your client support system.

Hosting Requirements: Windows 2000 Server w/IIS 5.0+
Database: MS Access
Price: $137.97

   Web Trak  

Web Trak will help your company organize its service requests for Desktop support, Computer Operations, Network support and Telecommunications support. Web Trak remains 100% customizable so you are not limited to these fields of expertise.

Hosting Requirements: Windows
Database: MS Access, MS SQL Server 2000
Price: $299

   Stellarite  

This scalable and powerful web based software integrates data from all facets of an organization including sales, marketing, services, customer care, and quality assurance. Generating real-time reports for profitability has never been so simple.

Hosting Requirements: Windows 2000 Server; IIS 5.0
Database: MS Access 2000 / MSDE/ MS SQL Server 2000 /Oracle 8.1.7 /MySQL
Price: $999

   Online Work Order Suite  

Make your life easier with Online Work Order Suite (OWOS) Lite, the simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.

Hosting Requirements: MS Windows NT 4.0 or 2000 Server; IIS 4.0+
Price: $100

   Polar HelpDesk  

Polar HelpDesk is a software solution for implementation of a help desk support system on your web site. Since it is a web application it is intended for internal and external support. In terms of external support it helps you in the procesess of customer relationship management (CRM), sales force automation (SFA), call center management and knowledge management.

Hosting Requirements: MS Windows 2000 (IIS 5.0) or MS Windows XP (IIS 5.1)]
Database: SQL Server 7.0
Price: $399

   TSP Help Desk  

TSP Help Desk is a web-based help desk solution which includes a call center, support ticket manager, knowledgebase and customer access. It features full Security and user tracking capabilities, as well as email functionality and overdue ticket notification. It fully manages end-to-end support ticketing, from opening and routing to advanced analyzing, correlating, tracking, escalating and closing of support tickets and is also 100% web browser-based making it accessible anywhere, anytime via the web.

Price: $99