Support Services Manager ("SSM") is a powerful Support Desk and Knowledge Base application. It includes many powerful features to allow you to easily add a full-featured Knowledge Base along with a robust support request or "trouble ticket" management system to your existing support services. Through SSM, you will be able to easily manage these effective systems and reduce the time and effort required in providing award-winning technical support. In addition, certain versions of SSM allow you to integrate your Knowledge Base, Support Desk, and Web Community into one single sign-on environment, creating an easy, beneficial system to your users. This level of integration is only possible with SSM or expensive custom development work, making SSM very cost-effective. We hope that you find SSM to be a worthwhile addition to your online network. |
