Intranet application used to input trouble ticket information and output reports based on built-in queries. Features: Add/Modify/Delete users; Add/Modify/Delete; departments /companies (ex. IT Dept, Helpdesk, Applications, HR); Add/Modify/Delete categories for each department/company; Add/Modify trouble ticket/job information; Add/Modify/Delete parts; Add events associated with each ticket; Add time/parts to each event; Modify/Authorize/Update jobs/trouble tickets; Close jobs/trouble tickets; Open already closed tickets; Generate reports on response time, resolution time, and associated trouble tickets with each computer ID. |
