Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems. Features: Completely web-based; E-mail notifications; Can utilize Windows NT authentication, so you don't need to manage another database of users; Allows for better communication between users and support reps: users can view progress on problems and submit additional information; Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported; Easily customizable to fit your needs. |
