TSP Help Desk is a web-based help desk solution which includes a call center, support ticket manager, knowledgebase and customer access. It features full Security and user tracking capabilities, as well as email functionality and overdue ticket notification. It fully manages end-to-end support ticketing, from opening and routing to advanced analyzing, correlating, tracking, escalating and closing of support tickets and is also 100% web browser-based making it accessible anywhere, anytime via the web. |
