WonderDesk Standard  

WonderDesk is a fully automated web based help desk. The WonderDesk keeps your customers happy for many reasons. They are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request.

Hosting Requirements: Unix/ Linux, Windows NT/ 2000
Price: $499

   PerlDesk  

PerlDesk is a feature packed browser based help desk and email management application designed to streamline the operation of managing emails or support requests, with built in tracking and response logging it is an ideal help desk solution for companies with one or more members of staff or for those who want to organise client support.

Hosting Requirements: Unix
Price: $49.99

   MySupport  

MySupport is a simple support request tracking script. It allows for users to submit problems with their hosting accounts and allows administrators to easily see what needs to be done. This script generates unique ticket numbers for each request and allows administration to assign a support tech to each ticket individually, update requests easily, mail request submitter with the actions taken automatically, mail any user in the system from the admin panel easily. System automatically emails submitter with results of their submission.

Hosting Requirements: Unix
Price: $89.95

   Trouble Ticket Software  

This CGI script may be used on your web site for everything from bug tracking and customer support to personal project management and to-do lists. Creating a trouble ticket is now as easy as submitting a web form, while the help desk software ensures that each service request is assigned a unique number and saved within the application to review at anytime in the future. Truly scalable solution: start with a plain text database, upgrade to the industry-strength MySQL engine as your requirements grow.

Hosting Requirements: Unix, Windows NT
Price: Free

   SuperDek  

SuperDesk is a help desk script, written in Perl, designed to allow a web site's staff to manage requests from its users in a well organised manner. It is completely customizable, easy to use, and is fully controlled by an integrated Control Panel. An unlimited number of categories can be created so that support tickets can be grouped according to their topic. These categories can be created from the Control Panel. SuperDesk includes, as standard, full support for requests made by users via email. Any number of email addresses can be attached to the SuperDesk, and once they've been pointed to the script, SuperDesk will proceeed to analyse and record all emails sent to those addresses.

Hosting Requirements: Unix/Linux, Windows NT; Perl 5.005+
Database: MySQL, Microsoft SQL or Oracle server (optional)
Price: 99 - 159 GB

   Simple-Support  

Simple-Support was developed to help speed up and simplify the tech-support process. Simple-Support works by logging all tech-support queries in a database. The query will then be sent to a tech-support representative on duty. The support query will then remain "open" until a tech replies to the customer, the ticket is then "closed". Simple-Supports powerful admin section will allow techs to see which tickets are still open and how long they have been open. This will make sure that requests are handled in order and that none are missed or misplaced.

Hosting Requirements: Unix/Linux
Price: $399

   Comdev Customer Helpdesk  

Customer Helpdesk offers you another tool to care for your customer. Your customers can create support tickets if they cannot find the answer online or from FAQ support. Features: Flexible to plug into web design pages - Simple yet efficent helpdesk ticketing - Support ticket details, issues, products - User friendly back-end administration - Integrated with FAQ Support.

Hosting Requirements: Linux, Windows; Apache, IIS; PHP 4.2+
Database: MySQL
Price: $59.00

   AtomicDesk  

AtomicDesk is a professional customer relations management (CRM) software suited for help desk, trouble ticket management and "live support" solutions. Features: Fast and reliable database engine - Customizable database structure - Online (web, e-mail) and offline (telephone, fax, postal) communication channels - Imports messages from POP3 mail accounts - Versatile mail management - multiple staff members, topic categories and user groups - Live chat capability and more.

Hosting Requirements: Perl 5+
Database: MySQL 3.23.4; MS SQL 2000 Server
Price: $245/$295

   @1 Helpdesk XP  

An intelligent web-based helpdesk system. It adopts a more effective ticket sorting/ranking method on top of a new "closed ticket" feature. This script uses MySQL database and can handle thousands of tickets without any significant slow-down of performance.

Hosting Requirements: Linux
Database: MySQL
Price: 49.95

   Inquiry Handler  

Inquiry Handler is a system designed to handle the customer inquiries your website receives. Information such as date message received and last updated, message priority, staff comments, and more, are tracked on each message you receive. You can set important messages to Priority status, other messages to Open status and old messages to Closed. You can choose what message information to be displayed to your clients when they check their inquiry status.

Hosting Requirements: Unix/ Linux; Windows NT/ 2000; Perl 5
Price: $49